Q: I wonder what is your terms of payment?
A: The term of payment for first cooperation is T/T in advance, If we have a long-term cooperation, other payment terms also can be considered.
Q: How about your after-sale services?
A: Once you buy the products of Aleono, you will get a lifetime service. Some little problems, you can find the resolve solutions from our FAQs, Blogs, Help Documents or Videos. If no results, you can get Aleono Online Service at any time, our technical team will help you out. We also provide the paid [...]
Q: How about your machine warranties?
A: The warranty period of ALEONO machines is ONE year. but not include the wearing parts (like thread rollers, cutting blades, etc) and problems because of the wrong operation of customers.
Q: Could you please provide us your HS code number?
A: The HS Code for Rebar Parallel Threaded Coupler: 73079200. The HS Code for Rebar Parallel Thread Rolling Machine: 84632000. The HS Code for Rebar Cutting Machine: 8461500090. The HS Code for Thread Roller and Cutting Blade: 84669400.90. The HS Code for Thread Protection Cap : 39235000. The HS Code for Torque Wrench: 82041100.00.
Q: How long will it take you to send the products after payment?
A: If we have products in stock, it will be sent within one week after the payment is received. If the rebar couplers or machines need be customized according to your requirements, the production time will be a little longer, it depends on the purchase quantity.
Q: What is your MOQ?
A: 1000 PCS for Rebar Couplers, ONE SET for Machines.